Support
Questions about your account, billing, or how something works.
Contact
Talk to the people who build it.
Support mail is read and answered by the people who build the product. There is no chatbot.
Who to write to
The right inbox, the first time.
Pick the one that fits. If you are not sure, write to support.
Your account and money
Billing
Subscription charges, refunds, and plan questions.
Refunds
When a subscription is refunded and how to ask.
Help center
Step-by-step articles for each feature, each naming the plan it needs.
Security and privacy
Security reports
Report a security vulnerability to security@paloworks.com. A person who works on the code reads every report. Please give us a reasonable chance to fix a problem before you disclose it publicly, and do not access, change, or delete data that is not yours while you test.
Privacy requests
To access, correct, or delete anything the product does not let you change yourself, write to privacy@paloworks.com. Exporting your data and closing your account are in Settings.
No mail app needed
Or write from here.
No account needed, and nothing on this form signs you up for anything. We use the address only to answer you.
- It goes to the support inbox, the same place as an email.
- The answer comes by email to the address you give, not to this page.
Or look it up
The answer may already be in the help center.
The company
PaloWorks is a trade name of Ferrier Industries LLC.
- Post
- Ferrier Industries LLC, 30 N Gould St #69044, Sheridan, WY 82801, USA