Terms of Service

1. The agreement

By using PaloWorks (“the Service”), you agree to these terms. PaloWorks is a client-workflow tool for freelancers and small studios — intake, scope, revisions, change orders, contracts, time, and invoices — provided by Ferrier Industries LLC, a Wyoming limited liability company (“we”, “us”), doing business as PaloWorks. The Service was previously offered under the name ClientReady. Checking a box, clicking to create an account, or continuing to use the Service is your electronic signature and your acceptance of these terms, including the limitation of liability and the binding individual arbitration in section 20.

2. Who can use it

You must be at least 18 and using the Service for your work or business. If you accept these terms for a company or studio, you confirm you can bind it. The Service is offered to businesses and working professionals, not as a consumer household product.

3. Your account

You are responsible for keeping your credentials confidential and for everything done under your account, including by workspace members you invite. Tell us straight away at support@paloworks.com if you think someone else has access.

4. Acceptable use

You agree to use PaloWorks only for lawful purposes. You may not use the Service to:

• Violate any laws or regulations, including those on invoicing, tax, and electronic signatures where you operate
• Infringe intellectual property rights or send documents to people who have not agreed to receive them
• Transmit malicious code, probe or overload the Service, or share links to other users' documents
• Harass, abuse, or defraud anyone, including the clients you send links to
• Resell, scrape, or reverse-engineer the Service, or use it to build a competing product

5. Your content and your clients' data

You own what you put into PaloWorks — your clients, scopes, contracts, and invoices — and the answers your clients submit through your links. We only use it to run the Service. You are responsible for having the right to store your clients' details and for the terms you agree with them.

We are not a law firm. We do not give legal, tax, or accounting advice. Templates and AI drafts are samples for you to edit. There is no attorney-client or fiduciary relationship between you and us. We do not hold your contracts in escrow and we have no duty to keep a copy for you. Download and keep anything you may need if a link expires or an account is closed.

PaloWorks is not a party to the contracts you send. The people you send links to are your clients, not ours. They have no agreement with us. If a contract you send is cancelled, voided, found unenforceable, treated as eliminated, or otherwise fails, that is between you and your client. We have no liability for it, and you release Ferrier Industries LLC from any claim that arises from that contract or from its signing, storage, unavailability, or elimination.

6. Privacy

How we collect, share, and retain data is set out in the Privacy Policy, which is part of these terms.

7. Subscriptions and billing

There are three plans. Free costs nothing and has the limits shown on the pricing page. Pro and Studio are each available monthly or annually, billed in advance through Stripe, at the price shown on the pricing page and on the Stripe checkout page when you subscribe. An annual plan is charged once a year for the full year. Subscriptions renew until you cancel. You can cancel at any time from Settings; cancellation takes effect at the end of the period you have paid for, and your data stays readable on Free afterwards. We do not prorate unused time except as set out in the Refund Policy, which gives a 14-day full refund on your first paid charge. Prices are in USD; Stripe adds VAT or sales tax where the law requires it.

8. Promotional pricing

From time to time we offer an introductory price — for example a discounted first month or first year. A promotion applies once, to the first billing period of your first paid subscription on a workspace; the price then returns to the list price shown at checkout. It cannot be combined with another discount or applied retroactively, and it is not available to a workspace that has already had a paid subscription. We may end or change a promotion at any time; the price shown on the Stripe checkout page when you subscribe is the one that applies. If a promotion is not running, the pricing page and checkout show the list price.

9. Fees on client payments

You can connect your own Stripe account and let clients pay invoices by card on every plan, including Free. PaloWorks charges no fee on client payments, whether your client pays by card or by bank. The money goes to your own Stripe account. Stripe's own processing fees are separate and set by Stripe. We never hold your clients' money and we are not the merchant of record on those charges — you are. If we ever introduce a fee on client payments, we will give you at least 30 days' notice by email before it applies.

10. Service availability, changes, and discontinuation

We work to keep PaloWorks available around the clock, but we do not guarantee uninterrupted access. We may perform maintenance or experience downtime without advance notice. Features may change as the product grows.

We may suspend, modify, discontinue, or eliminate any part of the Service — including contracts, electronic signatures, stored records, share links, and account access — at any time, with or without notice. We may expire share links, delete unsigned drafts, and delete data after an account is closed or unused, as described in the Privacy Policy. A project you delete yourself stays in Settings → Recently deleted for 30 days so you can restore it; after that it is gone for good. Where we can, we will give a path to export documents you have created; an export is a convenience, not a duty, and we have no liability if we do not provide one. We may refuse or remove content we reasonably believe is unlawful. To the fullest extent the law allows, Ferrier Industries LLC has no liability for that suspension, modification, discontinuation, or elimination, for lost or unavailable contract records, or for a signed agreement becoming unenforceable or being treated as void.

11. AI drafts

Some buttons draft a scope, a revision note, a chase email, or a plain-language contract summary. Those drafts are suggestions. You review and edit them before anything is sent or locked. We do not warrant that an AI draft is accurate, complete, or fit for a particular client. Nothing is sent to the model provider unless you press one of those buttons.

12. Electronic signatures

On Pro and Studio, a client can type their name on a contract in the browser. We store the typed name, the time, the signer's IP address, the browser user agent, and a hash of the text on the page. That is evidence under the U.S. ESIGN Act, the Uniform Electronic Transactions Act, and similar electronic-signature laws. It is not a guarantee that the contract is enforceable where you or your client operate. We do not verify the signer's identity or authority beyond what the page records. We are not a notary, a witness, or a certification authority. You represent that anyone who signs through your link is authorised to bind that client. A court or a counterparty may still reject the signature. You remain responsible for the words on the page, and you agree to do business electronically.

13. Disclaimer of warranties

PaloWorks is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Documents you produce with it — scopes, contracts, invoices — are yours. We do not warrant that they are enforceable or compliant where you operate, or that the Service will be error-free or uninterrupted. We do not warrant third-party services the product uses (payments, email, hosting, or AI), or your tax position, employment classification, professional licences, or the outcome of any client relationship.

14. Limitation of liability

To the fullest extent the law allows, Ferrier Industries LLC is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost revenue, lost profits, lost data, lost contracts, lost business, reputational harm, or the cost of substitute services, even if we were told they were possible.

Without limiting the previous paragraph, Ferrier Industries LLC has no liability for: (a) discontinuation, suspension, or elimination of the Service or any feature, including contracts and electronic signatures; (b) a contract between you and your client being cancelled, voided, found unenforceable, or otherwise eliminated; (c) loss, corruption, or unavailability of a signed record, hash, or audit trail; (d) an electronic signature being rejected by a court or a counterparty; (e) your use of AI drafts; (f) a third-party processor, host, email provider, or model provider; (g) your taxes, employment classification, or professional licences; (h) a claim by your client against you; or (i) your failure to export or keep a copy of a document.

Our total liability for any claim arising from the Service is limited to the amount you paid us in the twelve months before the claim. If you are on Free and have paid us nothing, that amount is zero. That cap is the exclusive monetary remedy and the total for all claims together, not per claim. Refunds under the Refund Policy count toward it.

These limits apply to every theory of claim — contract, tort, negligence, strict liability, statute, misrepresentation, or otherwise — and to our members, officers, employees, and contractors as well as to Ferrier Industries LLC. They are an allocation of risk and the basis of the price. They apply even if a remedy fails of its essential purpose. You must start any claim within twelve months of when it accrued; after that it is permanently barred.

These limits do not apply to your unpaid fees, to your indemnification obligations, to either party's fraud or willful misconduct, or to rights that cannot be limited under Massachusetts law — including claims for willful or knowing violations of Chapter 93A — or any other applicable nonwaivable law. Nothing in these terms excludes a liability or remedy that cannot lawfully be excluded. They also do not limit either party's right to seek injunctive relief for misuse of intellectual property or confidential information.

15. Indemnification

You will defend, indemnify, and hold harmless Ferrier Industries LLC and its members, officers, employees, and contractors against claims, damages, losses, and expenses (including reasonable attorneys' fees) that arise from your content, your clients, the contracts you send, a signature collected through your links, your use of the Service, or your violation of law or these terms. That includes a claim that an agreement you sent is unenforceable or was eliminated. We will tell you promptly if we are sued over something that is yours. We may take control of the defense of a claim against us. You will not settle a claim that admits our fault without our written consent.

16. Intellectual property and feedback

PaloWorks, its name, and its interface are owned by Ferrier Industries LLC. You keep your content. If you send us feedback or ideas, we may use them without restriction or payment.

17. Copyright notices

If you believe material on PaloWorks infringes a copyright, send a notice to support@paloworks.com with the work claimed, the allegedly infringing URL, and your contact details. We will review and, where required, remove or disable access.

18. Changes to these terms

We may update these terms. If a change is material we will tell you by email or in the product before it takes effect, and the date at the top will change. When we request express acceptance, the revised terms apply only after you accept them. We retain the version and time of that acceptance. A revision does not retroactively change a claim that arose before its effective date or a signed client agreement. If you do not accept a material revision, stop using the affected Service and exercise your cancellation and export rights. Nonwaivable notice and consent requirements always control.

19. Termination and closing your account

We may suspend or terminate an account that violates these terms, or discontinue the Service, without liability to you beyond the refund rights in the Refund Policy. You may close your account at any time from Settings → Account → Close account: an active subscription is cancelled, and your data is deleted as described in the Privacy Policy. Workspace members can leave a workspace from the same page. Sections that by their nature should survive — including 5, 9, 10, 12–17, 20, 21, and 22 — survive termination.

20. Disputes

If something goes wrong, email support@paloworks.com first. Give us 30 days to try to fix it before you start a formal proceeding.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these terms or the Service — including formation, interpretation, performance, breach, termination, discontinuation, or validity — is resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. This agreement to arbitrate is made pursuant to a transaction involving interstate commerce. The Federal Arbitration Act governs this section and preempts any contrary state law on arbitrability. The seat is Boston, Massachusetts; the hearing may be remote. One arbitrator. English. Each side pays its own lawyers; AAA fees follow the Commercial Rules. The arbitrator, not a court, decides gateway issues of arbitrability, including the scope, enforceability, and unconscionability of this clause. Judgment on the award may be entered in any court that has jurisdiction. Arbitration is the exclusive forum for disputes covered by this section, except for the carve-outs below.

Jury trial waived. You and we waive any right to a jury trial.

Individual claims only. You and we may bring claims only in our individual capacities, not as a plaintiff or class member in a class, collective, representative, private attorney general, or mass action. The arbitrator may not consolidate claims, batch similar demands, or preside over any form of class or representative proceeding. If this class waiver is found unenforceable as to a particular claim, that claim proceeds in court under section 21 and the rest of this section still applies to all other claims.

Confidentiality. The proceeding and the award are confidential except as needed to enter judgment, to a professional advisor under a duty of confidence, or as the law requires.

Time to start. You must commence arbitration within twelve months of when the claim accrued, or it is permanently barred.

Fees for groundless claims. If the arbitrator finds a claim was filed in bad faith or without a reasonable basis, the arbitrator may award the defending party its reasonable attorneys' fees and AAA costs.

Carve-outs. Either party may go to a small-claims court that has jurisdiction, or to a court for temporary injunctive relief to protect intellectual property or confidential information. Nothing here waives rights that Massachusetts law does not allow to be waived. This section survives termination of these terms and of your account.

21. Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules, and by the Federal Arbitration Act as to section 20. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If a claim is not in arbitration, you and Ferrier Industries LLC agree that the state and federal courts sitting in Massachusetts have exclusive jurisdiction, and you waive any objection to venue there. You and we each waive any right to a jury trial in those courts as well.

22. General

These terms, with the Privacy Policy and the Refund Policy, are the whole agreement. If a court or arbitrator finds a part unenforceable, the rest stays in force; if the class waiver in section 20 is found unenforceable as to a claim, that claim goes to the courts in section 21 and arbitration still applies to every other claim. You may not assign these terms without our consent; we may assign them to a successor. We are not liable for delays or failures caused by events outside our reasonable control, including discontinuation of a third-party service we depend on. There are no third-party beneficiaries of these terms except that our members, officers, employees, and contractors may rely on sections 13–15 and 20. A waiver must be in writing. Headings are for reading, not interpretation. Notices to you go to the email on the account; notices to us go to support@paloworks.com.

23. Your instructions, team, and connected services

You authorize us and our service providers to carry out instructions submitted through your account, authorized workspace members, enabled integrations, and valid client links. You are responsible for assigning access, supervising your team, verifying recipients and document contents, protecting keys and links, and promptly revoking access that is no longer appropriate. A person accepting on behalf of a business represents that they have authority to bind that business. We may rely on authenticated instructions unless we have actual notice of an unauthorized act and a reasonable opportunity to act.

You remain the service provider, seller, contracting party, and party responsible for your customer relationships. We do not become your partner, employer, fiduciary, collection agency, merchant of record for your services, escrow agent, manufacturer, carrier, or insurer by supplying the software. We do not guarantee that an inquiry converts, a client approves work, a payment is collected, a dispute is won, or a package arrives. You must maintain any insurance, licensing, tax registrations, and customer disclosures your business requires.

An agreed schedule may authorize invoices to be issued when its stated triggers occur. Issuing an invoice is not authorization to debit a card or bank account. You must obtain any separate payment mandate, credit authorization, or legally required approval. You are responsible for accurate pricing, taxes, recorded hours, discounts, credits, and instructions, and for promptly investigating duplicates, refunds, chargebacks, and unreconciled payments. Dashboard estimates and provider notifications do not replace your accounting records or the processor settlement records.

24. Files, proofs, physical deliveries, and retention

You represent that you have the rights, permissions, releases, and lawful basis necessary to upload, share, reproduce, and process every file and personal detail you submit, including photographs, likenesses, client documents, shipping information, and material submitted by your invitees. Your instructions must respect third-party intellectual property, confidentiality, publicity, and privacy rights. The content license in section 5 extends only to operating and securing the features you use; we do not acquire ownership of your client work.

Upload and storage limits, transfer availability, recipient permissions, payment gates, malware checks, and third-party services may delay or prevent access. A successful scan is not a warranty that a file is safe. You must keep independent copies of originals and records you are legally required to retain, verify a delivery before relying on it, and give your client any required retention or expiry notice. Do not use the Service as the sole repository for irreplaceable content, regulated archives, payment-card credentials, or emergency information. Do not upload regulated health information unless we have expressly agreed in writing to support that use and executed all required agreements.

Proof approval records the action submitted for the identified version. It does not determine whether the work is free from defects or meets a professional standard. You and your client determine the meaning of acceptance, correction rights, cancellation, shipping risk, taxes, customs duties, returns, and warranties in your own agreement, subject to applicable law. Shipping labels, addresses, tracking details, and receipt confirmations are information supplied by the relevant parties; we do not take custody of the goods or promise carrier performance.

Export signed agreements, invoices, consent records, and deliverables before deleting a project or closing an account. Version history preserves records while available under your account and our retention rules; it is not a promise of perpetual hosting. Deletion, legal retention, security holds, backups, and account closure follow the Privacy Policy and applicable law. We may restrict a file or link when reasonably necessary to address abuse, a security concern, legal process, or a rights claim.

25. Messages, automations, and evidentiary limits

You may use client communication features only for recipients you are authorized to contact. You must provide accurate sender details, obtain and document legally required consent, respect revocations and suppression requests, and comply with applicable email, telephone, text-message, marketing, privacy, and consumer-protection rules. Transactional text consent does not authorize marketing. Importing a phone number or email address does not establish consent. You may not evade opt-outs or use another workspace to contact a recipient who has withdrawn permission.

Delivery depends on your configuration and independent email providers, carriers, devices, spam controls, and recipient actions. Queued, provider-accepted, delivered, opened, and read are different states. An open event can be generated by a security scanner and does not establish human review or legal notice. Check failures and uncertain results before resending; use another appropriate method for notices with a legal deadline. Authentication codes are personal security credentials and must never be shared with a teammate, client, or support impersonator.

You must review AI drafts and automation settings before approving their use. Client content is input, not an instruction to disregard your settings or disclose another client’s information. AI output can be incomplete, inaccurate, or similar to another person’s output; it is not legal, tax, financial, or professional advice and carries no guarantee of originality or fitness. You remain responsible for the final work and for deciding whether a particular task is appropriate for AI.

Subject to sections 14 and 15 and applicable nonwaivable law, you will defend and indemnify the parties identified in section 15 against third-party claims arising from your unauthorized communications, unlawful or infringing uploads, goods or services, misleading client representations, or instructions outside the rights you hold. No indemnity requires you to cover our own fraud or willful misconduct. We will give reasonably prompt notice of a covered claim, allow reasonable cooperation, and not agree to an admission of your fault or a nonmonetary obligation on your behalf without your consent, which must not be unreasonably withheld. A failure to give prompt notice reduces an obligation only to the extent the delay materially prejudiced the defense.

26. Contact

Questions about these terms: support@paloworks.com. Ferrier Industries LLC is a Wyoming limited liability company. PaloWorks is a trade name of Ferrier Industries LLC. Write to legal@ferrierindustries.com for the current mailing address.