The client never makes an account
Every client-facing surface is a link that opens and works. No password to reset, no portal invite to chase. A tool that adds a step to your client's day does not get used twice.
Company
The company behind PaloWorks
Ferrier Industries LLC does business as PaloWorks: one desk where a client job runs from the first brief to the paid invoice.
We kept watching good freelancers lose real money in the seams between four tools. The brief landed in DMs, the scope sat in a Google Doc, the rounds piled up in email, and the invoice went out from a fifth tab that never heard about the extra round. So we built the desk that holds all four.
We are a product company, not an agency and not a marketplace. We do not resell your data, and card payments go to your own Stripe account. Subscription for the software. No PaloWorks fee on client payments, card or bank. That is the entire business model.
How we decide what ships
Four rules settle most arguments before they start. Each one has cost us a feature we wanted to build.
One loop, finished, before anything new
Intake, scope, revisions, change orders, invoice, payment. We would rather run that loop end to end than ship a CRM with forty half-features and a pipeline nobody fills in.
Money math is tested, not eyeballed
Totals, tax, late fees, and effective hourly rate are computed in whole cents and covered by unit tests. A rounding error in an invoice is not a cosmetic bug, so we do not treat it like one.
Your work stays yours
Downgrade and nothing is deleted — old clients, projects, contracts, and invoices stay readable. Exports are built in. Leaving should cost you an afternoon, not a quarter.
Our commitments
Promises you can check
Each one links to the policy or help page that backs it.
No PaloWorks fee on client payments
You pay only Stripe’s standard processing fees on what your clients pay you.
Where it’s writtenTerms of ServiceClient money goes straight to you
Payments land in your own Stripe account. We never hold your clients’ money.
Where it’s writtenHow card payments workTake everything with you
The workspace owner can download it all as one file, on every plan.
Where it’s writtenPrivacy PolicyCancel any time, keep your work
Cancel from Settings. Clients, projects and invoices stay readable on Free.
Where it’s writtenRefund PolicyA record of every signature
The time, IP address, browser and a fingerprint of the exact document signed.
Where it’s writtenTerms, section 12Two-step verification and passkeys
Protect your account with an authenticator app, or sign in with a passkey.
Where it’s writtenAccount securityWe never sell your data
Not your details, and not your clients’. Client data is processed only on your behalf.
Where it’s writtenPrivacy PolicyA 14-day refund, in full
Not the right fit? Ask within 14 days for your first Pro or Studio payment back.
Where it’s writtenRefund Policy
Operations
Built to be trusted with client work
Isolation, records, and second chances are the quiet parts nobody buys a tool for, and the parts you notice on a bad day. Here is what is actually in the product — no badges we have not earned.
Workspace isolation
Every query is scoped to your workspace at the data layer, and the boundary is covered by its own end-to-end tests. One customer's roster cannot surface in another's.
Session control
Every device signed in to your account is listed in Settings, and any of them can be signed out from there.
An audit trail per workspace
Scope locks, signatures, invoices, and team changes are written to an activity log with the actor and timestamp, so you can answer “when was this approved?” with a record instead of a memory.
Recoverable by default
A deleted project waits in a recycle bin for 30 days, invoices and share links intact, and a downgrade never destroys history. Mistakes should be reversible.
Working with us
Support goes to the people who build the product. A person reads it and a person answers. There is no chatbot. The same people who answer the mail write the code, so a bug report and a feature request land in the same place, and neither gets routed into a queue you never hear from again.
Pricing is published in full on the pricing page — there is no sales call, no annual minimum, and no quote to request. Free runs one client and three live jobsfor as long as you like, Studio adds a shared workspace with three seats at $49/mo, and every paid plan cancels from Settings.
If a paid plan turns out to be the wrong fit, the 14-day refund on your first charge is a policy, not a favour you have to argue for.
Contact and entity
- Legal name
- Ferrier Industries LLC
- Product
- PaloWorks
- Support and press
- support@paloworks.com
- Security reports
- security@paloworks.com · security.txt