Retouch rounds
My client wants more edits after I delivered the gallery. What do I say?
Short answer
Thank them for the notes, say plainly that the included rounds have been used, and offer the next round at its price as a change order they can approve or decline. Start the work only after they approve. Keep it short and friendly: the scope they agreed to does the arguing, so you do not have to.
Free for 1 client, 3 active projects. No card to start. Updated by PaloWorks.
What to look for
The agreed terms to point to
"Two rounds are included" lands as a fact when the client approved it. Without that, it lands as a new rule.
In PaloWorks
The scope the client approved shows the included rounds, and the client portal shows how many are used.
A quote they can act on
A price in an email invites a negotiation by reply. A page with Approve and Decline ends it.
In PaloWorks
A change order opens from a link, states the extra round and its price, and has Approve, Decline and Request changes.
A record of who said yes
If the invoice is questioned later, you need the approval with a name and a time.
In PaloWorks
Approval runs through the signing link emailed to the client and records their typed name and the time.
A way to keep the request on file
Requests that arrive by text are easy to lose and hard to price.
In PaloWorks
A client who asks for changes from the scope page after the included rounds are used reaches you as a message, and you are emailed. You decide what to quote.
How it works in PaloWorks
Step 1
Read the notes
Check them against what the scope covers. A fix to your own mistake is not a new round.
Step 2
Reply with the facts
Thank them, say the included rounds are used, and say the next one is a change order.
Step 3
Send the change order
Describe the round and its price. The client approves from the signing link emailed to them.
Step 4
Do the work, then invoice
Start once it is approved. Nothing bills itself: one click turns the approved change order into an invoice draft for you to send.
When PaloWorks is the wrong pick
- If the edit fixes something you got wrong, fix it. A round limit covers the client's changes of mind, not your errors.
- If you have no written round limit with this client, start with the next booking; a quote after the fact needs more goodwill.
Comparing tools? Read PaloWorks compared, including what the others are better at.
Questions people ask
- What exactly should I write?
- Something like: "Thanks for these. Your two included rounds are done, so this would be a third round. I've sent it as a change order with the price; approve it and I'll start right away, or decline it and the gallery stays as delivered."
- What if the client pushes back on paying?
- Point to the scope they approved, keep the offer open, and do not start the work. Declining is a fine outcome: the project ends as agreed.
- Should I do a small edit for free?
- You can, as a choice. Say in writing that it is a one-off, so the next request is not a second free round.
- Can the client approve without making an account?
- Yes. The change order opens from a link, and approving uses the signing link emailed to them. No account, on any plan.